Frequently Asked Questions
Everything you need to know about Doctat.
General
What is Doctat?
Doctat is India's first fully automated, end-to-end clinic management system. It automates everything from appointment booking (IVR) to prescriptions, lab orders, pharmacy dispensing, billing, and patient follow-ups — saving doctors 2-3 hours daily.
Who is Doctat built for?
Doctat is built for Indian doctors and clinic owners — from solo practitioners to multi-location clinics. It works across all specialties including general practice, dental, dermatology, pediatrics, cardiology, gynecology, and more.
How is Doctat different from other clinic software?
Unlike other software that digitizes individual tasks, Doctat provides true end-to-end automation. Our built-in IVR system, zero-touch lab/pharmacy integration, GPS-based queue management, and AI-powered analytics are unique features not found in competitors.
Features
How does the IVR appointment booking work?
Patients call your clinic number. Our AI-powered IVR system greets them, checks real-time availability, books slots, and sends SMS confirmations — all without any staff intervention. It works 24/7 so patients can book even after clinic hours.
Can I use Doctat on my phone?
Yes! Doctat is fully cloud-based and works on any device with a web browser — desktop, laptop, tablet, or smartphone. Your data syncs in real-time across all devices.
How does the prescription system work?
Select a diagnosis from your custom templates, and medicines, dosages, and instructions auto-populate. Save with one click, and lab test orders and pharmacy medicine lists are sent instantly. A prescription that took 5 minutes now takes 30 seconds.
Pricing
How much does Doctat cost?
Doctat offers transparent, all-inclusive pricing starting with a free trial. Contact us for a personalized quote based on your clinic size and requirements. No hidden fees, no per-patient charges.
Is there a free trial?
Yes! We offer a free trial so you can experience the full platform before committing. Book a demo and our team will set up your trial account.
Technical
Is my patient data secure?
Absolutely. We use end-to-end AES-256 encryption for data in transit and at rest. Data is stored on AWS servers in the Mumbai region. We comply with the Digital Personal Data Protection Act 2023, IT Act 2000, and Medical Council of India regulations.
Does Doctat work without internet?
Doctat is cloud-based and requires an internet connection for full functionality. However, we are developing offline-first features for areas with intermittent connectivity. Basic patient lookup works offline.
Can I integrate Doctat with my existing lab system?
Yes, Doctat integrates with both in-house and external laboratory systems. Test orders flow directly from prescriptions to the lab, and results sync back to patient records automatically.
Support
How long does setup take?
Most clinics are fully operational on Doctat within 7 days. This includes account setup, data migration, template customization, and team training. No hardware installation is required.
What support do you provide?
We provide 24/7 support via chat, call, and email. Every clinic gets a dedicated onboarding specialist, regular training sessions, and proactive usage tips to maximize your efficiency.
Can I migrate my existing patient records?
Yes! Our onboarding team helps you migrate existing patient records, including bulk data imports from spreadsheets or other software. We ensure zero data loss during migration.